cant connect

[zo]

After playing yesterday, I get home today and log on fine. Then when I logged off and went to log back on a different character, it didn't. Now it wont connect at all saying it's either a server error or a router problem. It's was working so I highly doubt it's a router problem or it wouldn't connect in the first place. So is anyone else unable to connect or know a method to solve this problem?

yes i have the same problem

[Mattinator]

I can't get on either, it's not just you

what do we do

[Daiceman]

Riot!!!

Sirously though, just wait for them to come back on.

[angry_rottweiler]

Its not you. There servers must be down. Bummer. This game is fun.

[Raidur]

Word from the Devs is its a network issue and they are working on it as fast as they can. Havent been able to get an ETA though

Here's the latest official info from the Guild Wars (http://www.guildwars.com/) website:

"We're experiencing a temporary technical issue. We will be back in service at approximately 2:00 PM PDT. Thank you for your patience as we resolve this situation.


Update: "Game service has been restored; we thank you for your patience. We will continue to monitor in order to quickly resolve any possible problems in the future."

I'm having the same problem. Hopefully its not a large issue they're having....cuz I need my guild wars fix :shock:

[Daiceman9]

Its back up.

What a bummer! Last night I played until around midnight, PST, no problems or lags. Graphics looked even better than for the beta events, looked like an updated interface too, with good placement of important info. Now today I get home early from work, play a while on a second profession quest - and then get locked up and kicked off. URGH! :evil:

Here's some new info from the official Guild Wars (http://www.guildwars.com/) website:

"We apologize for the technical issue that is affecting gameplay and accessibility. The data center is experiencing network issues. We are working with our service providers to find a prompt solution, and very much appreciate your patience as we resolve this matter."

[Thirdguy]

Where did u get the info 2 am it will be back up? i dont see that anywhere, but im glad this is the first fansite forum i found that actually had info other then... "if u have netgear a6161 v176162176.121 open port 6112."

[Thirdguy]

I mean pm... but its past pm :evil: :evil: :evil: im very mad

[Kevo]

I know this is an old thread, but I'm having a similar issue with the game. From time to time my character will freeze and then I get kicked out with a server error. This happens a lot. I disabled my AV and firewall, and it still happens, so I'm wondering what is going on.

I'm not sure what may be causing that error, have you tried the official Guild Wars Support Center (http://support.guildwars.com/cgi-bin/guildwars.cfg/php/enduser/std_alp.php?p_sid=-pUoFkFh)?

[Toolty]

do the servers go down at a specific time for a clean up of the realm? I'm remember in the days of old with bbs's and muds, they always had clean-ups around the wee morning hours.

i'm getting error code 13

[Kevo]

I found a solution, though unacceptable to some. I simply unhooked my router so that my dsl line runs straight from the modem to the computer. It has totally eliminated the problem. It only take 30 seconds to rehook everything in case I want to use my laptop's wireless connection.

I was getting the error 7 disconnect messages. I contacted the GW support and they mentioned this technique to get rid of the error message:

Normally this error comes up from a firewall but since it is Socratic for you I think it is more likely an issue with your router. I would suggest you remove the router and run a hard line from the system straight to the modem. Once this is done be sure to power reset the modem and reboot the system. If this works then you should try disabling uPnP on your router or you can try uninstalling and reinstalling the software for your router as well. Also, you may need to update the firmware for your router or the router could be faulty.

Guild Wars requires the TCP\IP Port: 6112 to be fully unrestricted and accessible inbound and out.

You will also need to disable the "Port Triggering" in the router settings.

Thank you
The Guild Wars Support Team

[Mahomet The Templar]

Guild Wars requires the TCP\IP & UDP Port: 6112 to be fully unrestricted and accessible inbound and out. If you are connecting to Guild Wars while on a Campus or Business Network, please consult your Network's Administrator to verify that this Port is available. If you are on a home LAN (Local Area Network) or behind a Router, please make sure you Network's hardware is properly configured.

You will also need to disable the "Port Triggering" in the router settings.

Common Network Hardware Manufacturers:

D-Link: http://support.dlink.com

Linksys: http://www.linksys.com/support/default.asp

Netgear: http://kbserver.netgear.com/main.asp

Belkin: http://www.belkin.com/support

For further information regardubg Opening Ports or Port Forwarding, visit: http://www.portforward.com/ (Not affiliated or supported by NCsoft or ArenaNet).